Privacy Policy

Effective Date: July 22, 2025
Last Updated: July 22, 2025

About This Policy

Opal Wave Media (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including social media management and digital products, or visit our website.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

  • Name, email address, phone number
  • Business name and address
  • Social media handles and profile information

Business Information:

  • Industry and company details
  • Marketing preferences and goals
  • Social media analytics and performance data
  • Content preferences and brand guidelines

Technical Information:

  • IP address and device information
  • Browser type and version
  • Website usage data and cookies
  • Social media platform access tokens (with your permission)
How We Collect Information

We collect information through:

  • Direct communication (emails, forms, consultations)
  • Our website and contact forms
  • Social media platforms (when managing your accounts)
  • Analytics tools and tracking technologies
  • Third-party integrations and tools we use to provide services

How We Use Your Information

We use your personal information to:

Provide Services:

  • Deliver social media management services
  • Create and distribute digital products
  • Manage your social media accounts and campaigns
  • Provide customer support and consultation

Business Operations:

  • Process payments and maintain records
  • Communicate about services and updates
  • Improve our services and develop new offerings
  • Comply with legal obligations

Marketing (with consent):

  • Send newsletters and promotional materials
  • Share relevant industry insights and tips
  • Showcase case studies (with your permission)

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist in delivering our services, including:

  • Social media platforms (Facebook, Instagram, LinkedIn, etc.)
  • Analytics and reporting tools
  • Payment processors
  • Cloud storage and hosting services
  • Email marketing platforms

Legal Requirements: We may disclose information when required by law or to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission (SSL encryption)
  • Access controls and authentication
  • Regular security assessments
  • Employee training on privacy and security
  • Secure storage of physical and digital records

Your Rights and Choices

Under Canadian privacy law, you have the right to:

Access: Request access to your personal information we hold Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal information (subject to legal requirements) Portability: Request a copy of your information in a portable format Withdrawal: Withdraw consent for processing (where applicable) Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us using the information provided below.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of information and applicable legal requirements.

Generally:

  • Client account information: Duration of service relationship plus 7 years
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months
  • Financial records: 7 years as required by law

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. You can control cookie preferences through your browser settings. For more detailed information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

While we are based in Vancouver, Canada, some of our service providers may be located outside Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Opal Wave Media
Vancouver, British Columbia, Canada
Email: admin@opalwavemedia.com